Technical Support Assistant

Full Time
Posted 4 weeks ago

Job Description:

  • Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
  • Deal with clients via phone/mail/social media/SMS.
  • Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed.
  • Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately.
  • Receive and disseminate accurate information.
  • Interdepartmental coordination.
  • Problem escalates to relevant departments.
  • Build sustainable relationship and engage customers by taking extra miles.
  • Meet personal/team qualitative and quantitative target

Job Specification:

  • Sound knowledge on customer handling (interpersonal, negotiation) skills
  • Good command over both English and Nepali
  • Sound skills on computer office package
  • Ability to work under pressure
  • Ability to handle any situation
  • Ability to do work in a rotational shift basic (Flexible)
  • Ability to type minimum 30 Wpm plus.

Job Features

Job CategoryTechnical Support Assistant
Total Requirement06
Educational QualificationIntermediate
SalaryAs per company policy
Employment TypeFull
Shift4:00 PM to 12:00 PM
BenefitsPF, Gratuity, Insurance and other as per company rules

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