- Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
- Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately.
- Receive and disseminate accurate information.
- Solve the networking issue of enterprise unit.
- Assist customer via phone, email and other means of communication.
- Sound knowledge of customer handling (interpersonal, negotiation) skills
- Sound Knowledge of Networking
- Sound skills on computer office package
- Ability to work under pressure
- Ability to handle any situation
- Good command over both English and Nepali
- Ability to type minimum of 30 Wpm plus
|Job Category||Enterprise Support Representative|
|Qualification||BIT Running or completed|
|Salary||As per company policy|