Enterprise Support Representative

Full Time
Posted 2 months ago

Job Description:

  • Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
  • Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately.
  • Receive and disseminate accurate information.
  • Solve the networking issue of enterprise unit.
  • Assist customer via phone, email and other means of communication.

Job Specification:

  • Sound knowledge of customer handling (interpersonal, negotiation) skills
  • Sound Knowledge of Networking
  • Sound skills on computer office package
  • Ability to work under pressure
  • Ability to handle any situation
  • Good command over both English and Nepali
  • Ability to type minimum of 30 Wpm plus

Job Features

Job CategoryEnterprise Support Representative
Total Requirements2
QualificationBIT Running or completed
SalaryAs per company policy
Preferred GenderMale/Female
PreferredCCNA Knowledge

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