Enterprise Support Representative

Full Time
Baluwatar
Posted 4 weeks ago

Job Description:

  • Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
  • Assist customers with any technical issues experience with any services and escalate any
    unresolved issues to Team Leader (TL) appropriately
  • Receive and disseminate accurate information.
  • Solve the networking issue of enterprise unit..
  • Assist customer via phone, email and other means of communication

Job Specification:

  • Sound knowledge on customer handling (interpersonal, negotiation) skills.
  • Sound Knowledge of Networking.
  • Sound skills on computer office package.
  • Ability to work under pressure.
  • Ability to handle any situation.
  • Good command over both English and Nepali.
  • Ability to type minimum 30 Wpm plus

Job Features

Job CategoryEnterprise Support Representative
Total Requirement2
Educational QualificationIT Running or completed.
SalaryAs per company policy
Employment TypeFull
ExperienceFresher
Preferred GenderAny
PreferredCCNA Knowledge

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