- Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
- Assist customers with any technical issues experience with any services and escalate any
unresolved issues to Team Leader (TL) appropriately
- Receive and disseminate accurate information.
- Solve the networking issue of enterprise unit..
- Assist customer via phone, email and other means of communication
- Sound knowledge on customer handling (interpersonal, negotiation) skills.
- Sound Knowledge of Networking.
- Sound skills on computer office package.
- Ability to work under pressure.
- Ability to handle any situation.
- Good command over both English and Nepali.
- Ability to type minimum 30 Wpm plus
|Job Category||Enterprise Support Representative|
|Educational Qualification||IT Running or completed.|
|Salary||As per company policy|