Enterprise Support Representative

Full Time
Posted 4 weeks ago

Job Description:

  • Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
  • Assist customers with any technical issues experience with any services and escalate any
    unresolved issues to Team Leader (TL) appropriately
  • Receive and disseminate accurate information.
  • Solve the networking issue of enterprise unit..
  • Assist customer via phone, email and other means of communication

Job Specification:

  • Sound knowledge on customer handling (interpersonal, negotiation) skills.
  • Sound Knowledge of Networking.
  • Sound skills on computer office package.
  • Ability to work under pressure.
  • Ability to handle any situation.
  • Good command over both English and Nepali.
  • Ability to type minimum 30 Wpm plus

Job Features

Job CategoryEnterprise Support Representative
Total Requirement2
Educational QualificationIT Running or completed.
SalaryAs per company policy
Employment TypeFull
Preferred GenderAny
PreferredCCNA Knowledge

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